SMS Credits

What are SMS credits?

Secure Clinic can send SMS text messages to your clients' mobile phones to give them information about their appointments. Because of the extra costs involved in sending these messages, they are not included within your Secure Clinic subscription. You can purchase SMS credits in advance within your account settings.

Messages up to 160 characters consume one credit; longer messages consume a multiple of one credit.

SMS credits are billed at £0.06 each.

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Each account starts with 10 credits so you can try the SMS notification feature without cost.

You can view your credit balance within your account settings. A notification email will be sent when your balance begins to run low.

Topping up your account with SMS credits

There are two ways to top up your account with extra SMS credits.

Manual top up

To top up your account, click the purchase button on the Email & SMS settings page. You can pick the quantity of SMS credits you wish to add on the invoice page, between 100 and 10,000 credits.

You can select the quantity of credits you require on the top up page.

Automatic top up

If your SMS credit balance reaches zero before you can manually top up, messages will not be sent to your clients. To avoid this, you can enable the automatic top-up feature on the Email & SMS settings page. Whenever your account balance reaches the minimum limit you select, we will automatically top up your account with further credits. You will be notified by email each time this happens, and an invoice will be prepared in the billing area. The top-up uses your default payment method. You can select a minimum account balance of between 10 and 100 credits, and a top-up amount of between 100 and 1,000 credits.

Automatic top up settings.

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If you are using a direct debit payment method rather than a credit/debit card, it may take several days for an automatic top-up to process. Set a higher minimum account balance to avoid running out of credits while the top-up is processing.