Network Lock

Standard protections

You and your team members access the private areas of your system through your login page. This is shielded from a variety of malicious attacks as standard, with security features including a preconfigured firewall, advanced bot detection, and mandatory two-factor authentication. These features are always on and included with all plans.

For an added layer of security on top of these protections, you can restrict access to your login page to a specific network origin. For example, you can require that the login page can only be accessed from devices at your business address. This feature is called Network Lock.

Technical requirements

To use Network Lock, you must connect from the same computer network address (IP address) each time. If you are connecting over a normal home wifi network or mobile data connection, your IP address is likely to change, which would prevent reliable access to your login page. There are two solutions to this problem:

• If your clinic has a business broadband contract, most providers will allow you to request a static, fixed IP address. You can then provide us with this address to activate Network Lock.
• If you do not have business broadband, a fixed premises, or need to access your site on the move, many clients choose to set up a Virtual Private Network (VPN). Business VPN providers route your network traffic through their own static servers, which allows you to use Network Lock from any device connected to the VPN.

Setting up Network Lock

If you have a VPN or business broadband for your organisation, you are ready to get started with Network Lock. To begin, contact us to request setup.

If you do not have a VPN or business broadband but would like the benefits of Network Lock, we can advise on setting up these products with third-party vendors. Please get in touch to discuss this.